Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In it's original packaging
  • No damage or missing parts


What items are non-refundable?

  • Anything is refundable within time period.


Are there any charges for a return?

  • There is a 10% handling fee deducted from total price
  • Return shipping charges is non-refundable
  • You are responsible for return shipping charges


How do I return my item(s)?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days but can be sooner.

Still have questions? Email us at info@splay.co.uk with your full name, order number and we will get back to you shortly.