Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 60 days of receipt of your shipment
  • In original condition
  • Unused and Uninstalled


Are there any charges for return?

  • Warranty/Defective parts will not have reurn charges.  If you believe your part to be defective, please contact us directly.
  • If there were any original shipping charges, they are non-refundable
  • You are responsible for return shipping charges, unless we are to fault for an error in the product listing/shipping.


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status (approval or rejection) of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at dustinstevenson@agup.com with your full name, order number and we will get back to you shortly.