Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unworn or Unused
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return/exchange - (once per hat)
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges 

 

How do I return/exchange?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines.

 

How soon will I get my exchange?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  • If you are approved, then your exchange will be processed, and a relacement will automatically be sent back to you, within 10 business days.

Still have questions? Email us at andrew@akubra.com.au with your full name, order number and we will get back to you shortly.