To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- Defected band.it's.
- Incorrect sized band.it's.
What items are non-refundable?
- Custom made band.it's (unless there's a defect or sizing issue).
Are there any charges for return?
- There is no charges for return.
- You are not responsible for return shipping charges.
- If an exchange is requested, we will mail a new band.it for free.
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return.
- You will get a confirmation email with shipping guidelines and the provided shipping label.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
- If an exchange was requested, please allow 1-3 business days for your exchange to ship out.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.