Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are refundable?

  • Unused & unworn items as wellmay be returned within 14 days of recieving your order
  • All jewelry packaging must be returned intact with the product 
  • All sale items are final sale

 

Are there any charges for return?

  • All returns will be refunded to your original form of payment. Please note that a flat fee of $6.95 will be deducted from your return total (U.S. only)

 

How soon will I get my refund?

  • Once your return is recieved, we will send you an email to notifly you of the approval status of your refund
  • If approved, your refund will be processed and credit will automatically be applied to your original form of payment. Please allow up to 3 weeks to see the refund on your bank statement. 

 

How do I return?

  • Enter your order number and email in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

Repairs

  • We are happy to accept repairs within 90 days of delivery. Prior to sending your item, please email info@brookelandon.com with your name, order number, and photos/details, as fees may apply. We will quickly notify you of the cost of your repairs.  

 

Still have questions? Email us at info@brookelandon.com with your full name, order number and we will get back to you shortly.