Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Items must be unworn, unwashed, can't smell of perfumes or smoke or have been exposed to animal hair. 
  • Items must be in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.


What items are non-refundable?

  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery and bodystockings which has been used and where the seal is broken
  • Gift cards
  • Any item that is returned more than 30 days after delivery
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Are there any charges for return?

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • We recommend using a shipping carrier that can be insured and tracked. Diabella Lingerie is not responsible for lost or damaged packages.


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at shop@diabella.eu with your full name, order number and we will get back to you shortly.