Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 What items are non-refundable?

  • Gift Cards

 Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • We will provide prepaid return label 

Why refund will not be approved?

  • Items was shipped without original shoe box 
  • Product been worn, Damaged
  • Shoe box was used as a shipping box (Must insert shoes into “Original shoe box” and insert into a shipping box or Bubble bag 
  • Product that was returned, do not belong to us , (you shipped us by mistake a return from another seller) *we have special none visible marking on all our products) 

  • Item arrived at our location beyond the return allowed date. 


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, and the order was returned acording to our return policy 
  • then your refund will be processed, and a credit will automatically be applied original method of payment, within 6 business days.

Still have questions? Email us at sales@F7.shoes with your full name, order number and we will get back to you shortly.