Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Our Simple No Questions asked 15-days Return Policy

In case you are not happy with the quality of the product or the product doesn't fit you properly, you can simply return the product to us. We will replace the product or refund entire amount plus return shipping charges. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower.

Please note that the product should be unused and should be sent back along with original box and invoice to:
KAG CLOTHING,
Plot No.2, 1st cross street, Laksmi Nagar,
Porur, Chennai – 600116.

For goods bought on discount, the refund will be through FashionEquation Gift Coupons.

For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

Return shipping charges will be refunded through FashionEquation Gift Coupons.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.

 

Cancellation Policy 

You can Cancel Your Order by Mailing us at support@fashionequation.com or Calling our Customer Support No: +91-9176761131

-   If You cancel your order before the product has been shipped. Your entire order amount will be refunded.

-   In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. Your refund will be  processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

Still have questions? Email us at no-reply@fashionequation.com with your full name, order number and we will get back to you shortly.