Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts items

 

Are there any charges for return?

  • There is no charges for return of wrong parcel
  • You are responsible for return shipping charges for size exchange
  • Original shipping charges is non-refundable

 

How to change size?

  1. Enter your order no. e.g. #F0001 and email 
  2. Select the item you wanna change
  3. Select "Doesn't suit me" & notes your new size
  4. Done!

 

How soon will I get my size exchange?

  • You'll receive an email notification once your exchange request is approved. 
  • Then your exchange will be processed within 2-3 weeks.

Still have questions? Email us at help@fitgear.shop with your full name, order number and we will get back to you shortly.