Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are exchangable ?

  • Within 3 days of receipt of your shipment arrving to you.
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • All Items in the strore are non-refundable. Due to the nature of the business, the size of the business & people taking advantage, we have switched to offering only EXCHANGES. NO REFUNDS.

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • We do NOT offer Refunds, ONLY Item Exchanges!

Still have questions? Email us at contact@gerardocollection.com with your full name, order number and we will get back to you shortly.