To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging with tags still attached
- No stains, pet fur, or odor
- Costumes returns are not accepted after October 15th
NOTE: RETURNS THAT DON'T MEET THIS CRITERIA WILL BE SENT BACK TO YOU AT YOUR EXPENSE.
What items are non-refundable?
- Free gifts or promotional items
- Items that have been damaged
- Perishable goods such as food or treats
- Dog panties and belly bands
- Gift cards
- Used dog toys
Are there any charges for return?
- There is a 20% restocking fee
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Still having questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.