Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and unworn (except to try on initially)
  • In the original packaging with tags still attached
  • No dirt, stains, pet fur, or odor
  • Costumes returns are not accepted after October 15th

NOTE:  Returns that do not meet this criteria may not be accepted

What items are non-refundable?

  • Free gifts or promotional items
  • Items that have been damaged
  • Perishable goods such as food or treats
  • Underwear including panties & belly bands
  • Clearance Items (may exchange or receive an in-store credit only)
  • Gift cards
  • Used dog toys

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at support@highsocietycanine.com with your full name, order number and we will get back to you shortly.