Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Must be faulty, not as described or damaged
  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for returning items
  • We will only refund the Standard shipping rate of £1.50 on all items, regardless of whether you opted for Speedy delivery at an extra cost.
  • For Vape Store items, we will only refund the Standard shipping rate of £3.50 on all items, regardless of whether you opted for 1st Class delivery at an extra cost.
  • You are responsible for return shipping charges.
  • We are not responsible for any return shipping, customs, VAT or taxes on return items..

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at gogoretail@outlook.com with your full name, order number and we will get back to you shortly.