Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • With the original packaging, documentation and accessories
  • Should the product be paired to an igloohome account, the product has to be deleted from the account, and reset to factory settings.
  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@igloohome.co 

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges
  • If you receive a refund, the cost of return shipping will be deducted from your refund

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

 

 

 

 

Still having questions? Email us at info@igloohome.co with your full name, order number and we will get back to you shortly.