To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- All items within 60 days of purchase date, with a few exceptions.
What items are non-returnable?
- Free gifts or promotional items
- For safety reasons, no firearms, ammunition, primers, gunpowder, or treestands can be returned
- For sanitary reasons, no undergarments can be returned
Is there a return restocking fee?
- 15% restocking fee for returned items not in original, unopened condition
Will I be refunded original shipping charges?
- You will receive a refund for original shipping charges only if you receive defective product or the wrong item is sent to you
Will I be charged return shipping costs?
- Yes, you are responsible for covering the shipping charges for returned product unless the product was defective or you were sent the wrong product
How do I process a return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return and your reason for return
- Please ship your items along with the original invoice back to: Kinsey's Outdoors Attn: Ecomm 1658 Steel Way Drive, Mount Joy PA 17552
How soon will I get my refund?
- Once your return is received, Kinsey's Outdoors has a two-business-day time frame to process and refund the return
- Your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days
Can I exchange my item?
- Yes, as long as the replacement item is currently in stock.
Can I return my items in store?
- Yes, for your convenience we can accept returns at our retail store in Mount Joy, PA during normal business hours. All return policies still apply and original form of payment must be present at time of return.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.