Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Warranty Returns

  • If you are sending a product back for a warranty repair or replacement, please follow the return steps by adding your email and order number above. 
  • once we recieve your item we will have it checked and repaired/replacement asap and returned to you as fast as possible
  • If you can provide details of the fault, this will help speed up the process as the engineers can locate and resolve the problem quickly. 
  • We highly recommend leaving a contact number in the notes section, in case we need to get in touch or require more details regarding the repair

 

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • In the original packaging
  • Faulty
  • Comes with ALL original packaging & accessories
  • Packaging and products are unmarked
  • In new & unused condition

 

What items are non-refundable?

  • Free gifts or promotional items
  • Built to Order
  • Special Order
  • Non Stock items
  • Sale Items
  • Headphones or Earphones
  • Used Items
  • Purchased via Deko 0% Finance (Please contact us for more info) 

 

Are there any charges for return?

  • 25% restocking fee may apply 
  • Original shipping charge is non-refundable
  • The customer is responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, usually within 10 - 15 business days.

Still have questions? Email us at support@kronosav.com with your full name, order number and we will get back to you shortly.