Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

You've got 14 days to return your KTO goodies in original condition, unwashed, unworn and with tags attached. (We all know someone who wears clothing and returns them... we'd love it if you didn't do that to us!) 

Unfortunately, we can not offer returns or exchanges on any Hara Lena, Maya or Eva underwear styles due to hygiene reasons. 

Once you have filled in your order number and email, we will approve your exchange or return. You will then receive an email with shipping guidelines. Once we have received the goodies, it will be inspected and if accepted, you will received a refund to the original payment within 7 working days. Please note - original shipping cost in non returnable. 

Still have questions? Email us at hello@knowtheorigin.com with your full name, order number and we will get back to you shortly.