To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
- If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 48 hours from the day of delivery of your item.
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at
+91 9822449903 or shoot us a message.
- We expect the product(s) not to be worn or used in any other way and in original (new) condition, including all labels and the original invoice should be accompanied with the above mentioned return form filed with all details.
- The withdrawal period will expire after 48 hours from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
- You are responsible for all shipping costs associated with getting your order back to our Pune warehouse.
- For customers in any location, you have the option of using the carrier of your choice to return your order to us.
We recommend shipping with a method which includes tracking and insurance for your return shipment.
- Please retain your return tracking information.
Moto Central is not responsible for packages lost during return shipment.
- You will receive a confirmation email from Moto Central when your return is processed which will include the full details of refund credited
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Once we have processed your return, we will ship you the new requested item(s) or refund partial or complete payment made by you as per applicable scenario on inspection.
We shall reimburse all payments, excluding the initial costs of delivery
- A minimal 5% deduction shall be made on the order value.
This is the non-refundable commission that the payment gateway charges us.
- The refund amount (order value minus 5% deduction) will be credited to your chosen bank account within 7-14 business days after inspection of the returned items at our warehouse.
Used or Damaged Merchandise
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
- eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Moto Central.
Apparel and Helmets
- Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
- Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
- Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 50% of the merchandise cost based on the availability of those missing or damaged components.
- Each manufacturer has its own warranty policy.
- Team Moto Central will assist customers with their warranty; however Moto Central does not provide any direct warranty on any item sold.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly within 2 hours from placing your order.
- It cannot be cancelled or modified, if the order has been processed by our warehouse and is in the queue to be shipped out.
- Most manufacturers offer an additional warranty period which covers against merchandise defects.
- To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 1-3 weeks and will be subject to the individual manufacturer's policies and discretion.
- Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
For any further queries, email us at firstname.lastname@example.org
Still have questions? Email us at email@example.com with your full name, order number and we will get back to you shortly.