Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Submit a Return Report to us within 30 days of recipient of package
  • Once approved, item must be returned within 7 days
  • In original condition and packaging
  • Unwashed and Unworn, no scratch or marks


What items are non-refundable?

  • Shipping fees
  • Free gifts or promotional items


Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • We will notify you the approval or rejection of your return within 5 business days.
  • Once it is approved, you will get a confirmation email with shipping guidelines


How long does it take to process?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then a store credit will be added to your account or a new item will be shipped to you within 5-7 business days. 

Still have questions? Email us at info@mykay.ca with your full name, order number and we will get back to you shortly.