Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Which items are returnable?

  • Within 30 days of receipt of your shipment
  • In new, unused condition
  • In the original packaging

Which items are non-refundable?

  • Custom discount for large bulk orders
  • Custom items or orders
  • Used items

Are there any charges for return?

  • There are no charges for returns
  • Original actual shipping charges apply
  • You are responsible for return shipping charges

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 7-10 business days.

Still have questions? Email us at support@nutritioneducationstore.com with your full name, order number and we will get back to you shortly.