Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions


Returns: Osmotherapeutics, Inc., guarantees 100% customer satisfaction and will accept returns of merchandise for a full refund for up to 30 days after purchase date.  This policy is applicable to any product that we offer for sale on our website: www.osmotherapeutics.com.  

Exchanges: We will gladly replace items if they are received damaged.

A note about counterfeit products in the marketplace. All OsmoTherapeutics products are labeled with the ASCThem conterfeit barcode that gives you the confidence that products you purchase are legitimate, regardless of where you purchase them.  This barcode protects both the consumer and us, the manufacturer.

We ask that you download the ASCThem mobile app on your phone, register, and scan the code on the back of the product you wish to return.  You will receive a code verifying the authenticity of the product, and we request that you submit that ASCThem code as part of your return process.  Thank You!

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return or exchange
  • Enter the ASCThem code in the Comment field. (We cannot process your return without it.)
  • You will get a confirmation email with shipping guidelines, including how to print your pre-paid USPS shipping return label.

How soon will I get my refund or exchange?

  • Once your return is received and inspected, an email will be sent to notify you that we have received your returned/exchanged item and that your refund/exchange has been processed.  A credit will automatically be applied original method of payment, within 10 business days, for those returning a product.

Still have questions? Email us at custserv@osmotherapeutics.com with your full name, order number and we will get back to you shortly.