Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 15 days of receipt of your shipment, We do consider 30 Days based on the negotiations.
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Refund Policy:

Returns:

Our policy lasts 15 days for domestic shipments within the country. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange,However, This is not applicable for the products, those are shipped from foreign countries.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

https://www.facebook.com/PinKart.in/   (Or) click the messenger icon in https://PinKart.in

OR 

Tweet us for Support: https://twitter.com/inPinKart/

OR

eMail us: PinKart.in@Promsdl.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, Leave a Message at https://www.facebook.com/PinKart.in/ OR https://twitter.com/inPinKart/ and send your item to the Seller Or to us , which ever is near to you: 

Our addresses:

USA: 

PINkart.in for proMSDL.com, 952 SW Campus Dr, Apt 47-B1, Federal Way, WA, 98023

Cell: +1 917 935 9177

email: PINkart.in@proMSDL.com

 

INDIA: 

PinKartUSA affiliated to ManaVelugu.com as well for India Business.

C/O Ramana R Marada, Opp MPPE School,  Baipalli Village, Akkupalli Post, Via  Palasa, Srikakulam Dist, Andhra Pradesh State, PIN 532219.

Phone: +91 9160446777

email: PINkart.in@proMSDL.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to either USA or India locations: 

USA:

952 SW Campus Dr. Apt 48-B1. Federal Way, Washington, 98023

email: PINkart.in@proMSDL.com

Whats-app: +19179359177

INDIA: 

PINkart.in for ManaVelugu.com, C/O Ramana R Marada

Opp MPPE School,  Baipalli Village, Akkupalli Post, Via Palasa, Srikakulam Dist, 

Andhra Pradesh State India, PIN: 532219

Phone: +91 9160446777

email: PINkart.in@proMSDL.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Still have questions? Email us at PINkart.in@proMSDL.com with your full name, order number and we will get back to you shortly.