To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- In original condition
- Unwashed and Unworn
- In the original packaging
- Within 14 days of receipt of your shipment
What items are non-refundable?
- Sale items, we offer an exchange or E-Voucher
- For hygiene reasons, we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, unless they are of unsatisfactory quality
- Any items that have the swing ticket and labels removed
Are there any charges for returns?
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
How soon will I get my refund?
- Once we have received your items, we will process your refund within 5 working days
- Refunds will be credited to your original method of payment within 1 to 10 working days from receiving your confirmation e-mail
Still have questions? Email us at email@example.com with your full name, order number and we will get back to you shortly.