Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Within 14 days of receipt of your shipment

 

What items are non-refundable?

  • Sale items, we offer an exchange or E-Voucher
  • For hygiene reasons, we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, unless they are of unsatisfactory quality
  • Any items that have the swing ticket and labels removed 

 

Are there any charges for returns?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return

 

How soon will I get my refund?

  • Once we have received your items, we will process your refund within 5 working days
  • Refunds will be credited to your original method of payment within 1 to 10 working days from receiving your confirmation e-mail 

Still have questions? Email us at enquiries@prettylavish.co.uk with your full name, order number and we will get back to you shortly.