Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn (if applicable)
  • In the original packaging (if applicable) 

What items are non-refundable?

  • Free gifts or promotional items
  • Customized items with name, initials, brand, etc. but workmanship is guarnteed.
  • Custom orders with notification to the customer that work has commenced are not refundable but, at the discretion of Sleepy Holow, may be provided partial refund subject to design fees/time incurred.
  • Items that are specifically listed as final sale items.

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charge is non-refundable
  • You are responsible for return shipping charges and is to be sent tracked and insured with the tracking number provided .
  • **You MUST note on the customs slip (if applicable) that it is a RETURN, EXCHANGE or REPAIR otherwise any potential customs charges incurred will be subtracted from your refund or product held until payment is made.*** 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at sleepyholow@me.com with your full name, order number and we will get back to you shortly.