Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • Our policy is exchange or store credit only
  • In original condition
  • Unwashed and Unworn
  • In the original packaging (tags on)
  • Shoes must be returned without visable wear


What items are non-refundable?

  • Free gifts or promotional / sale items
  • Quay & Komono Sunglasses
  • Swimwear or lingerie 


Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my store credit?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
  • If you are approved, then your store credit will be processed, and a credit will automatically be sent to your email, within 10 business days.

Still have questions? Email us at returns@stitchandstone.ca with your full name, order number and we will get back to you shortly.