Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 7 days of receiving your item
  • You have 30 days upon approval of the return to send it back. After 30 days we will no longer accept it. 
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional/sale items
  • Cosmetic items

 

Are there any charges for return?

  • Original shipping charges is non-refundable
  • You are responsible for return shipping costs

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-14 business days.

Still have questions? Email us at shoptaylorbrooke@gmail.com with your full name, order number and we will get back to you shortly.