Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Returns

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging
  • you can log a return within 14 days of the item being delivered
We will collect the product from you. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product (less courier fee) within 7 business days of the return. We are entitled to refuse a return if the product is returned damaged, not in a re-saleable condition or missing any accessories.

 

Want to exchange?
Goods can be exchanged for a different size provided that required size is available, and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you. If size is not immediately available, we will credit your account via gift card with the purchase price of the product (less return courier fee) within 7 business days of you logging the return. We reserve the right to inspect the product to validate your return.
Not what you ordered?
If we accidentally deliver the wrong product to you or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account via gift card with the purchase price of the product within 7 business days of the return.

 

 

 

Products damaged on delivery
Should a product be damaged at the time of deliver, please notify us of such by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account via gift card with the purchase price of the product. Credits are processed within 7 business days of logging the return. Repairs could take longer, however we will keep you updated on the process.
Goods not eligible for return
Sale and promotional products

Defective goods

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return : 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from unauthorised alterations to the productWe do our best to ensure that the products we deliver to you are of a high quality and without defects.

 

 

Still have questions? Email us at online@thespace.co.za with your full name, order number and we will get back to you shortly.