Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 21 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-returnable?

  • Free gifts or promotional items 
  • Tailored or altered items

 

Can I get a refund?

  • You can send items back if in perfect condition for a credit or exchange, we do not refund.
  • In the rare case of a refund being approved, a fee of $20 for Shipping and handling applies.

 

Are there any charges for return?

  • There are no charges for return or exchanges
  • Original shipping charges ( if any) is non-refundable
  • You are responsible for return shipping charges and for the safety of the parcel
  • Your first exchange is sent to you free of charge, for a second exchange there is a charge of $10
  • There is also a $10 Shipping fee if you win free gifts or garments

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • Return address is: Vizcosa 
    PO BOX 51
    Botany, New South Wales, 1455, AU

 

How soon will I get my Credit note or exchange?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your return will be processed, and a credit will automatically be generated. We will email you the code 
  • The credit is valid for one year from the moment the return arrives
  • If you wish to exchnage for other garment we will email you an invoice with the different on price if applicable 
  • Please add the name of the garment you need to exchnage for and also the size.

Still have questions? Email us at sales@vizcosa.com.au with your full name, order number and we will get back to you shortly.