To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- In the original packaging
- Faulty items being returned for warranty inspections
What items are non-refundable?
- Free gifts or promotional items
- Items which have been opened or used
Are there any charges for return?
- There are no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund or replacement?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or the status of your warranty case.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
- With warranty cases we need the supplier to approve the replacement. Once confirmed a replacement will be couriered to you at no extra cost to yourself.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.