To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we are happy to offer an exchange or full refund. We ask that all items be returned to us within 28 days of receipt in perfect saleable condition with swing tickets attached. Items purchased during the Sale must be returned within 7 days.
You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions.
What items are returnable?
- Within 28 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click "Start a Return".
- Follow the screen instructions and select the items you want to return.
- You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you return request is approved, then we will refund you as quickly as possible and always within 14 days after we receive your return. Your refund will be made using your original payment method. Please be aware that it can take up to 5 days for the refunds to show on your account.
What if my item is faulty?
- We have very high standards and rigid quality control but once in a while a faulty item may slip through the process. If you have received a damaged or faulty item please return it to us via post. We will assess the item and refund you the returns postage and either the full cost or a pro rata partial cost if you have had the product for any length of time. Please note that fair wear and tear, misuse or abuse can not be classed as faults and we will be unable to refund for these reasons.
- Personalised items may not be returned for refund or exchange.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.