Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Any merchandise sold at a discounted price is a FINAL SALE

On-line Return Policy

We offer a 30-day, money-back guarantee (less shipping). If you are not completely satisfied with your purchase.  You may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value. All items must be in their original condition. Please return items in their original shrink wrap. We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc.

All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.

You will receive a full refund of the product's purchase price minus original shipping charges on your original method of payment. Please allow 2-3 weeks for returns to be received and processed. CalendarClub.ca is not responsible for lost returns. Please send ALL Returns or Exchanges using your preferred shipping method to: CalendarClub.ca ATTN: Returns Processing PO Box 374 Paris, ON N3L 3T5

 

What items are non-refundable?

  • Free gifts or promotional items
  • Sale Priced items are final

 

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charge is non-refundable
  • You are responsible for return shipping charges

 

 

 

Exchange & Refund Policy In-Store

With a Receipt ALL Calendar Club and Go! Toys & Games stores will honour a refund on ALL full price merchandise including Calendars, Games, or Toys purchased at ANY of our locations. All merchandise may be returned to ANY Calendar Club/Go Toys & Games location whether the store carries the product or not, provided that the merchandise is in the same condition in which it was purchased. All returns must be made within 30 days of the date on the receipt.

Without a Receipt· Merchandise without a receipt is exchange only, and only for the retail price at the time of exchange. The merchandise must be in the same condition in which it was purchased. We are a seasonal retailer. If the original store where the merchandise was purchased has closed, merchandise may be returned to a different location, or contact our Customer Service Department at 1-866-550-4455.

 

   

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at info@calendarclub.ca with your full name, order number and we will get back to you shortly.