Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 3 business days of receipt of your shipment (as shown on tracking)
  • In original condition
  • Unwashed and Unworn
  • In the original packaging with the original shipping label intact.

 

What items are non-refundable?

  • Sale/Promotional items & gifts.
  • These items are eligible for exchange only.
  • Undergarments strictly non refundable due to health precautions.

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

 

Where can I view your full return policy?

  • Our full returns / cancellation policy can be located here

 

How do I return?


  • Review our guidlines on this page or review our full return policy and ensure your order is eligible for return.
  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at sales@fit-star.co with your full name, order number and we will get back to you shortly.