Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Received damaged
  • Wrong item received
  • Not as described
  • Incorrectly personalised by ourselves
  • Non personalised items


What items are non-refundable?

  • Change of mind
  • Not received on time
  • You entered incorrect personalisation
  • Ordered wrong item


Are there any charges for return?

  • There is no charges for returns
  • A prepaid returns label will be issued


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at sales@giftmoments.co.uk with your full name, order number and we will get back to you shortly.