Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment.
  • In original condition.
  • Unwashed and Unworn.
  • In the original packaging.
  • Shoes must be in original shoe back free of postage stickers and writing. 
  • Tags must be attached to apparel and returned in protective plastic bag. 

 

Can I get my money back?

We want you to be 100% satisfied. If you aren't in love with your items for any reason it's totally up to you if you receive a refund or store credit.

Unfortunately if the item is marked FINAL SALE cannot be returned. 

 

What items cannot be returned?

  • Free gifts or promotional items.
  • Items marked FINAL SALE.
  • Sunglasses
  • Bodysuits
  • Swimwear
  • Lingerie
  • Worn items.
  • Items with scents, deodorant, and signs of wear.
  • Shipping fees are non-refundable. 

 

Are there any charges for return?

  • Return shipping postage is the sole responsibility of the customer. 
  • If you receive the wrong item or a faulty product we will cover the return cost.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return.
  • Follow the screen instructions and select the items you want to return.
  • You will get a confirmation email with shipping guidelines.
  • Allow 1 business day for your return to be approved.

 

How soon will I get my store credit or refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 business days.

Still have questions? Email us at customersupport@lillyskloset.net with your full name, order number and we will get back to you shortly.