Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items
  • Items on Sale. 

 

Are there any charges for return?

  • Cancellation Fees of Rs. 150/- Applicable.
  • Return Pick up will be done based on coverage. 

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

Will I get a refund if i want to cancel the order?

  • Pre-Paid Orders - Refund will be initiated immediately after the item has been received by us. It will take 2 to 3 working days to receive the amount in your bank / card based on the service provider. 
  • COD Orders - Refund will be initiated in 10 working days after the item has been received by us in good condition. 

 

Still have questions? Email us at support@prashantisarees.in with your full name, order number and we will get back to you shortly.