Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?Not Refundable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Exchange  acceptable if the product recieved is not described or damaged 
  • exchange is possible if size issue 
  • if we have sent wrong size we will take care of shipping charges
  • We dont have refund policy only exchange


What items are non-refundable?

  • Free gifts or promotional items
  • We dont have refund policy only exchange


Are there any charges for return?


  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges
  • No refund only exchange


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • We dont have refund policy only exchange


How soon will I get the response?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your return will be processed
  • We dont have refund policy only exchange.

Still have questions? Email us at cs@tnvcollection.com with your full name, order number and we will get back to you shortly.