Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and unworn
  • In the original packaging
  • All tags attached to the product


What items are non-refundable?

  • Free gifts or promotional items
  • Items purchased during a sale 
  • Thongs


Are there any charges for returns?

  • There is no charge for returns
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.
  • Refunds cannot be issued beyond 30 days of the purchase date

Still having questions? Email us at service@underbriefs.com with your full name, order number and we will get back to you shortly.